Frequently Asked Questions

How do I place an order?

The best way to order is via our online store (Surf Club Australia). We also accept orders via email (This email address is being protected from spambots. You need JavaScript enabled to view it.) although we would prefer you to order through our self service online store. More on how our onlline store works click Here.

Why register?

To complete an order with Surf Club Australia we ask that customers register so that orders can be tracked and monitored.

What is your physical address?

As we only operate online, we do not have a public shopfront and hence do not have a physical address for our shop.

Our postal address is:

Surf Club Australia

PO BOX 7062

BONDI BEACH NSW 2026

AUSTRALIA

How do I know it's safe to shop with you online?

We are an Australian registered business. Our Australian Business Number (ABN) is 90 002 221 945. You can view our company registration details with ASIC, the regulator for Australian companies, on the ASIC website. All your dealings with us are protected by Australian Corporations and Trade Practices Legislation, even though we're purely web-based.

Do you accept COD (Cash On Delivery)?

No, as we only operate online and do not have costly public shopfronts, to keep the product prices in our online store low.

Can I pick-up my order?

No, as we only operate online and do not have costly public shopfronts, to keep the product prices in our online store low.

Are prices displayed on your website accurate?

Yes. Our products are monitored frequently so that we provide the most timely and competitive pricing. Obviously sometimes mistakes do happen, but if that occurs, we will address these issues as they arise.

I have ordered the product. How do I know the order status?

Please log in and go to My Account to view the status of your orders.

Payment Options?

Surf Club Autralia accepts most popular Credit Cards, Direct Deposit and Cheques by pre-arrangement.

Direct Deposit facility is available with details provided at checkout.

Cheques should be sent to:

Surf Club Australia

PO BOX 7062

BONDI BEACH NSW 2026

AUSTRALIA

We can only start processing your order after payment has been received and cleared. Credit Card and Direct Deposit transactions normally clear, the next business with Cheques between 3-5 working days.

Is it safe?

Surf Club Australia does not keep the account or credit card details of customers. Payments are handled through third party providors and associated security protocols.

Please email any issues to This email address is being protected from spambots. You need JavaScript enabled to view it.

To find out more about us please visit the About Us page.

To contact us, please visit the Contact Us page.